IAPACK keeps a strong bond with their customers by providing quality packaging equipment and excellent support. Our knowledgeable engineer and sales have 5-20 years experience in the business. They have worked on a wide array of projects, no matter how small or large your packaging equipment project, IAPACK can provide the knowledge and experience to ensure a successful equipment deployment. The following illustrates our service process:
1-Packaging Consulting
During your pre-sales consultation, IAPACK will most likely ask you for the following:
♦ Show or send samples of your product, and
♦ sketch or drawing or picture of the finished bag/pouch
In return, the team will provide the following:
♦ Advise and recommend equipment for you individual application
♦ Basic training packages for standard equipment
2-Manufacturing
After have the agreement of order, IAPACK will assign an individual Project Manager to charge the project and ensure that the project will meet the desired schedule.
We manufacture our equipment in our own facility, strictly practices lean manufacturing to minimize waste in all our processes, testing the machines with your samples, and delivery the machine as the schedule .
3- Installation Service
IAPACK assigns technicians that will assist you in installing the equipment, provide the English operation manual and the video of installing, debugging, operation of the machine, it will indicate you how to use this machine.
4- Training Service
Get the most from your solution investment safely and efficiently. Train your staff to use your packaging equipment systems properly. IAPACK offers customer training, teaching how to most efficiently and safely use the systems as well as how to maintain optimal operational productivity.
5-After Sales Service
Preventative Maintenance
IAPACK feels very strongly about the importance of supporting our customers and the product solutions we provide. Consequently we offer comprehensive maintenance options designed to prevent equipment issues before they become problems. As the old adage states, an ounce of prevention is worth a pound of cure!
Emergency Repair Service
Please email us the following: NAME/MODEL/SERIAL NUMBER of the Machine and The detail error message of machine by picture of video. According to the information you offered, Service engineer or maintainer will tell you how to solve it.
Fitting parts change service
As soon as we received the problems of your machine, we will offer you the fitting parts you needed, and through the phone or email to indicate you how to change it.
According to the charging standard of the fitting parts, we will charge free or only charge the material cost of the fitting parts.
And the changed broken parts will belong to our company and please send it back in 10 days if we ask.
Return repair service
We will repair the products which send back to us and send it back to customer soon. This will be free or charge some necessary cost.
Regular phone or email service
After using our products for six months, our service engineer or maintainer will call you and to know how the machine is working and how the fitting parts is supporting. Opinions and suggestions of customers will be record.
Door to Door Service
We also provide the service in person. As soon as we received customer’s information of repair service in person, we will arrange the Service engineer or maintainer to you.